TS Boilers Department : GO's

Citizen Charter

CITIZEN'S CHARTER
RELATING TO THE BOILERS DEPARTMENT
GOVERNMENT OF TELANGANA

1. The Aim/purpose of this charter is to work for better quality in public service
2. We deliver the following services:-
  a)     Registration of New Boilers (including their connected Economisers and Steam Pipelines)
  b)     Periodical Fitness Certification (Renewal) in use (including their connected Economisers and Steam Pipelines)
3. Our aim is to achieve the following service delivery/quality parameters
Nature of Service Service Delivery Standards
Time Limit		 Remarks
a) Registration of New Boilers
(including their connected Economisers and pipelines)		 within 30 days from the date of completion of erection. -----
b) Periodical Fitness Certification
(Renewal)
(including their connected Economisers and pipelines)		 within 15 days from the date of expiry of previous certificate. A specific date is fixed for inspection and a minimum of 10 days advance notice is given. Further, the Boiler can be used during period between expiry date and date of inspection.
4. Complaint redressel Systems/Appellate Provisions:
         Courteous and helpful service will be extended by all the staff. If anyone has a complaint to make in the delivery of the above standards one can register his complaint with the officers or through Web Portal.
  a.  If the complaint is against the Inspector of Boilers/Deputy Chief Inspector of Boilers/Joint Director of Boilers the Appellate Authority is Director of Boilers
  b.  If the complaint is against the Director of Boilers the Appellate Authority is Secretary, Labour Employment Training & Factories Department, T.S. Secretariat, Hyderabad
5. For information outside office hours, please contact :
Director of Boilers,
T.S., Hyderabad.
Mobile. No. 7288896551

Our Helpline number is 040-27427424.
We are committed to constantly revise and improve the services being offered under the Charter.
LET US JOIN IN MAKING THIS CHARTER A SUCCESS!
Link to the National Portal of India
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Last Reviewed & Updated: 11 February 2020

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